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Feature highlights

Pass in a contact ID from a previously created contact and you'll have access to all their profile information within your transactional email, which can be used for personalization and dynamic content.
Audience integration
Configure journeys to listen to transactional emails for known contacts to trigger additional actions and logic to more precisely manage a contact's experience.
Journey integration
When submitting a transaction, you can pass in data specific to each recipient to receive the transaction as well as global data that all recipients share.
Unique recipient variable data
Send a transaction to multiple recipients at the same time using multiple TO, CC, and BCC email addresses.
Support for To, Bcc, and CC
Generate a subject line or an article for an email using Artitelli. We use the latest OpenAI technology to generate the content.
AI content generation
Specify a group name or tags, which is any name or tag you decide, and we'll provide group-level and tag-level reporting with all the details you'd expect from a campaign-style report.
Grouping and tagging
Submit multiple transactions within a single batch request. We'll return a Request ID and multiple Transaction IDs for your reference.
Batch submission
The same editors for campaign templates is used for templates that are used for transactions. This means no HTML coding when using our drag-and-drop editor.
Drag and drop template editor
Add metadata to each transaction so you have access to it later in Journeys and webhook events posted back to your system.
Metadata
View overall transaction performance including sender reputation and engagement score. Additionally, View statistics on each recipient domain such as gmail.com, outlook.com, and others to quickly identify problems domains that need to be addressed.
Comprehensive reporting
Use our sandbox to force various errors to be returned so you can fortify your integration
Sandbox mode
Send your email in any language needed be specifying the character set to be used. In most cases, we handle this automatically but always give you complete control.
Language support
Not using templates? You can still use our template language withing your own content and we'll parse it before sending the transaction.
Template language support
Specify custom headers that will be included in the email for future reference
Custom headers

Feature highlights

Number of users that can access your Tarvent account.
Up to 25 users
Some companies support multiple isolated brands, requiring multiple isolated audiences with different data fields, settings, and more. This allows contacts to subscribe and unsubscribe from each audience independently.
Multiple audiences
Link Google Ads, Facebooks Ads, and more to landing pages you create and track within Tarvent. Landing pages support personalization, multiple Call to Action (CTA) tracking, embedded forms, and more.
Landing pages
Send event information to your system(s) when a contact reaches a specific step in the journey. The event data is posted in JSON and includes a lot of information enabling you to tightly integrate with Tarvent in real-time.
Webhooks
Need to attach a file to an email? Use file hosting to store the file then link to the file withing your email instead of using attachments, which will increase your deliverability and decrease possible spam complaints.
5 GB file hosting storage
Did you look at A/B testing first? Multivariate testing allows you to test multiple variations of a campaign. You can vary the "From" text/email, subject line, content, and more. Tell us how long you want to wait and how to identify the winning variation and Tarvent will do the rest. Otherwise, you can always manually pick a winner at any time.
Multivariate campaigns
Give your contacts a voice and learn more about their interests and perception of your products or services
Surveys
While you may have to endure a few bad jokes, we are here to support you. We can assist with application support, development support for our API, strategy support, or just be a person to bounce ideas off us. Yes, we are a little unique with our support, and we like it that way.
Phone support
Send to your contacts as many times as you'd like.
Unlimited email sends
Our drag-and-drop journey builder makes it simple to create basic or extremely advanced journeys that are easy to understand and follow. You can control step spacings, zoom, panning and more to make the most out of the journey builder.
Contact journey builder
Track your contact's activity on your website, display messages specific to a contact, and use the events within Journeys to make your contact's journey more effective at reaching your goals.
Site messaging and tracking
Need a custom report? We are here to deliver. We can provide a custom report with your exact needs, reporting schedule, and distribution lists. We also ensure PII is sent securely because we are just that detailed.
Custom reporting

See our features in depth

Audience
Create fields to store proprietary information about each contact, such as birthdays, membership IDs, loyalty ID, preferences, and more.
Custom data fields
Groups are great for organizing contacts. Only public groups display in forms to allow contacts to indicate their interests. Private groups are never displayed publicly and are solely for your internal use.
Public and private groups
Segment your contacts based on their profile, tags, rank, and previous actions such as clicking a link, opening a campaign, starting a journey, and more. Segmentation rule grouping is also supported for more advanced needs.
Advanced segmentation
Send a customized confirmation email with a link that lets the contact click to verify their desire to opt-in (subscribe) to the audience, which can greatly reduce unsubscribe requests and spam complaints.
Double opt-in
Our easy-to-follow settings help to ensure you abide by necessary GDPR (General Data Protection Regulation) rules designed to protect you and your contact's privacy.
GDPR integration
Your data is yours, and we make it easy to import your data from various file formats into Tarvent. You can just as easily export and necessary data from Tarvent as you see fit.
Imports and exports
Automate your Imports by simply emailing your data file to a proprietary email address we provide. You will receive in-app confirmation notifications and emails when the import has completed.
Import via email
Send confirmation emails when someone subscribes. Tarvent supports personalization, dynamic content, and more. Take it to the next level using Journeys and form submission triggers.
Autoresponders
Like every other customer-facing page Tarvent support, you get the ultimate control over the look of your forms, regardless of the form type. Let us host your form, or embed the form into your website in less than a minute.
Customizable forms
Create various forms, such as sign-up forms, that are specific to your marketing campaign. Each sign-up form can add contacts to the same audience (list) but look completely different to provide a consistent user experience.
Multiple forms per type
Limit access and data exposure to your various audiences by defining which security roles are allowed access to it.
Role-based permissions
Select one or more fields that uniquely identify each contact (typically email is the only option). This makes it possible to store the same contact associated with multiple accounts, such as credit cards, warrantees, etc.
Custom contact identifier
Some companies support multiple isolated brands, requiring multiple isolated audiences with different data fields, settings, and more. This allows contacts to subscribe and unsubscribe from each audience independently.
Multiple audiences
Contacts
Each audience can have an unlimited number of data fields. Each contact stores their profile data within these data fields. This provides the groundwork for powerful segmentation specific to your needs.
Profiles
Using tags is a great way to add additional information to each contact without have to create a new data field. Add an unlimited number of tags, which can then be used for segmentation, journey step conditions, and more.
Tags
Keep track of details about each client using notes. Keep track of when a note was made, who wrote the note, and more. You'll never wonder what the last interaction with a contact was again.
Notes
Converse with contacts on a one-to-one basis quickly by starting an email-based conversation with them. When they reply, it shows up in the conversation.
Conversations
Quickly see how well each contact has engaged with campaigns they have received using our sophisticated algorithm that eliminated the need to look at multiple variables in order to see how engaged a contact is.
Engagement ranking
If enabled, we'll do our best to determine each contact's general location, include city, state, zip code, and country. This can be used with TimeJumper to send campaign at a specific time, based on each contact's time zone.
Location discovery
Within each contact's record, you can quickly see all the contact's activity with all your marketing assets. This can include website visits, Journey progress, campaign events, and more.
Activity reporting
Conversions typically logged for a contact within a Journey, based on the contact's journey path and criteria you set. Within a contact, you can see which conversions have been logged across all Journeys, and use that for segmentation.
Conversion tracking
Make sure you never send a campaign to a given email address, domain, or partial email address using suppression rules. These rules are global to the account and affect all campaigns and transactional emails.
Suppression rules
Artitelli (AI)
Generate a subject line or an article for an email using Artitelli. We use the latest OpenAI technology to generate the content.
AI content generation
Not sure what to put for your subject line? Use Artitelli to generate some for you.
Subject line generation
Artitelli answers are stored so you can access any answer you received previously.
30-day history storage
Design
Build your own templates based on our pre-built templates, or from scratch. This helps you maintain brand consistency, while increasing your productivity. These templates can be used for campaigns, transactional email, Journey emails, and more.
Create your own templates
You don't have to be a programmer to make awesome looking emails. Our drag-and-drop editor removes any technical requirements so you can focus on design. Our mobile-first approach ensures your emails look great on any device.
Drag-and-drop editor
Do you need things pixel perfect but have no idea how to code? No worries! Our editors provide advanced styling options allowing you to fine-tune your campaigns without then need for HTML code.
No-code advanced styling
View your campaign, landing page, survey, and more in preview windows that mimic various devices and orientation to ensure they look great on desktops, mobile, tablets, and more in both landscape and portrait.
Device-based preview
Our code editor (yes, with line numbers and color coding) gives you control of all HTML sent in an email. Even better, we provide wizards so you can insert personalization and dynamic content without having to learn syntax.
HTML code editor
In some cases, plain is best. Our plain text editor gives you the ability to create text-based emails that are great for accessibility, smart watches, readers, and more. Personalization and dynamic content are also supported.
Plain text editor
If you want to create interactive emails using AMP, we've got the editor for you. You get the same control as with our HTML editor, but for AMP.
AMP editor
Insert variable data as is, or use one of our many helpers to format the data so it always looks good. The best part is that you never have to learn any proprietary syntax to use it; just point and click.
Personalization wizard
While our drag-and-drop editors and wizards provide a lot of functionality, you may find the need to control the data merging and dynamic content more specifically. Our template language gives you an enormous amount of control and include over 40 helpers to format your data, conditionally display data, and more.
Template language
With over 45 helpers, you can format your data to your exact needs. Even better, our internationalization support allows you to format data for a specific language. You can even mix languages within the same email if needed so content is in English but currency data is in Portuguese, for example.
Data formatters
Never send another campaign with a broken link. Our link checker scans your campaign, Journey email, template, and other content for links and ensures each link works correctly so you never have to worry.
Link checker
Store your images for use within all area of the system. For Tarvent-hosted landing pages, surveys, and forms, using images from the image library ensures the page is always encrypted and secured.
Image library
Create a campaign, transactional email, or template using pre-built template we provide. We are creating new templates as fast as possible that give you a jump start on your next email.
Pre-built campaign templates
Similar to our personalization wizard, insert logic to control the display of specific pieces of content, where it be a single word, an image, or an entire section. No proprietary syntax to learn; just point and click.
Dynamic content wizard
Start with a prebuilt survey and customize it to your exact needs.
Pre-built survey templates
Use prebuilt landing pages to help get you started in creating a highly personalized landing page for your new contacts.
Pre-built landing page templates
Create standard blocks of content for use through the system. Standard blocks can include an email header or footer, to name a couple. Content blocks make quick work of creating your emails while maintaining consistency.
Content blocks
Create a form URL that is short, custom, and looks much better in apps like Twitter where URL matters.
Custom form URLs
Determine which content is displayed in mobile, desktop, or tablet so your contacts get the best experience possible. All content is sent, but depending on the device viewing the content, the email can look different.
Device-based content display
Store standard articles that can be reused within email within the article library. We support several standard layouts and allow for categorization and tagging of articles.
Article library
Need to attach a file to an email? Use file hosting to store the file then link to the file withing your email instead of using attachments, which will increase your deliverability and decrease possible spam complaints.
5 GB file hosting storage
Channels
Email has proven to provide the highest ROI of all marketing channels.
Email
Schedule your emails to be delivered at the perfect time. Using TimeJumper, you can make sure that everyone received your email at the perfect time in each contact's time zone.
Scheduled emails
Allow your contacts to share your email on social media. You are in full control of what the post looks like, including the image, summary, and more.
Social sharing
Simply add a social follow control to your email, add links for the various social platforms, pick a layout theme, and you're all set.
Social follow
Create sign-up forms that pop up on your site, prompting visitors to provide their email address to subscribe to your mailing list.
Pop-up forms
Create sign-up forms that are embedded into a page of your website for the most seamless integration, and easy of subscribing to your mailing list.
Embedded forms
Send emails in real-time when events happen. This can include "Forgot your password", order confirmations, schedule changes, and various other types of real-time messages.
Transactional emails (Separate plan)
Give your contacts a voice and learn more about their interests and perception of your products or services
Surveys
Link Google Ads, Facebooks Ads, and more to landing pages you create and track within Tarvent. Landing pages support personalization, multiple Call to Action (CTA) tracking, embedded forms, and more.
Landing pages
If you need to send emails, such as unexpected changes in store hours, service interruptions, and more, use operational emails, which can still be sent to unsubscribed contacts due to the nature of the email.
Operational emails
Track your contact's activity on your website, display messages specific to a contact, and use the events within Journeys to make your contact's journey more effective at reaching your goals.
Site messaging and tracking
Automations
Our drag-and-drop journey builder makes it simple to create basic or extremely advanced journeys that are easy to understand and follow. You can control step spacings, zoom, panning and more to make the most out of the journey builder.
Contact journey builder
Entry triggers listen to contact events and start them on a journey when the expected event is detected and conditions are met. This is all controlled by you to ensure only the more qualified contacts start the journey.
Multiple entry triggers
Exit a contact from a journey, regardless of where they are at in the journey, if a specific event is detected. Exit triggers always run first so you can exit a contact from one Journey and start them on another Journey with ease.
Multiple exit triggers
Use conditions, similar to if/then logic, to determine which path a contact is routed to.
Conditional branching
Some journey steps check periodically to see if changes have occurred. This allows you to check more frequently to ensure every time is done in perfect timing.
Every minute check frequency
If you're like us, starting from scratch can be tough. We're working hard to continually add new journey templates to get you off the ground running to build the perfect journeys for your needs.
Pre-built journeys
Award a goal to a contact when they reach a specific point in a journey, or when specific criteria are met. The goals can then be used for segmentation, Journey conditions, and more.
Goals
When a goal is reached, you can add a conversion with a monetary value. Conversions, like other events, can trigger addition journeys to be started or ended. You can also use conversions for segmentation.
Conversions
Advanced conditional branching allows more than 2 paths. Additionally, you can use a random split to randomly route contacts between different paths to text various journey objectives.
Advanced conditional branching
Merge contacts from several routes in a journey to a single branch with our "Join" step. This allows you to merge branches to more effectively navigate contacts through the Journey.
Branch merging
Similar to a multivariate campaign, you can create multiple versions of a journey email and let the Journey figure which one works the best and use the best one for all new journey contacts.
Multivariate messaging
Okay, so we cheated a little. Optimized messaging and multivariate messaging is the same thing. We just added both in case you were looking for a specific buzz word. Oh yea, did we mention how honest we are?
Optimized messaging
When a contact reaching a specific step in a journey, you can force them to reroute to another point in the journey if they meet specific conditions you set. It's like "Go to jail" in the Monopoly game but with a good outcome.
Go to routing
Create personalized website messages for contacts that can include specials, promotions, incentives, and more. This can all be controlled through automation enabling the perfect timing of each message.
Website notifications
Send event information to your system(s) when a contact reaches a specific step in the journey. The event data is posted in JSON and includes a lot of information enabling you to tightly integrate with Tarvent in real-time.
Webhooks
Reporting
We know, this is an opinionated feature. However, we have been told by the majority of our customers that our reporting is far more in depth than they have ever since with most other systems. This is what you get when you have a CEO that needs everything to connect and leave no questions unanswered.
Comprehensive reporting
Quickly see how well your entire contact base is engaging with your marketing programs as a whole. This score uses a sophisticated algorithm to score the engagement of all contacts across all audiences within an account to give you a simple score to gauge your success.
Account-based engagement score
Similar to the engagement score, this is an account-wide sender reputation that looks at the deliverability and complaints of all your messaging across all supported channels to give you a score that indicates your chances of getting future emails delivered. The higher the score, the better!
Account-based sender reputaiton
See the growth of your contact base at an account level to see how your reach as grown.
Audience growth
Detailed reporting shows how many people took the survey (partial submission or complete submission), as well as graphs for each question and answer possibility. Exports are also available to get per respondent answers and other survey details.
Surveys
Track view, time to convert, bounce rate, conversions and more with detailed reporting. Do you use multiple Calls to action in the same landing page? We track and report on each of those too.
Landing pages
Give specific users report-only access so they can get real-time reporting while not having access to make any changes. Our report-only interface makes it simple to see the reports they need and nothing else, thus eliminating, or at least greatly reducing, and training needed to get reports.
Report-only user support
Need a custom report? We are here to deliver. We can provide a custom report with your exact needs, reporting schedule, and distribution lists. We also ensure PII is sent securely because we are just that detailed.
Custom reporting
We can provide a monthly phone-based review of your account, reviewing campaign performance, journey performance, and more. We provide suggestions, make you aware of new features, and provide strategy suggestions based on your specific needs. We guarantee our calls the be informative and entertaining (yes, we like to joke while doing serious work).
Phone-based monthly report review
Campaigns
With one number, see how well your campaign did with people that received it. The engagement score takes several aspects into account so you don't have to. One number says it all.
Engagement scoring
See how well receiving mail servers view your campaign. The higher the number, the better deliverability you will get. The lower the number, the higher the risk is of being blocked.
Sender reputation scoring
When we say detail, we mean probably more detail than you need but more than enough to answer any question you have. In other words, you shouldn't be scratching your head wondering what's going on. We leave no rock unturned.
Detailed activity
Yes, we actually track replies. We're not talking about the out-of-office stuff. We filter that stuff out. We track legitimate replies, if the option is enabled and show you the replies so you can start a conversation with each contact if needed.
Replies
Visually see which links are getting the most clicked in your campaign with a heatmap overlay. This helps determine the best location for your links as well as visually show you the most successful links that people are clicking.
Heat map
Side-by-side comparison of up to 10 campaigns providing easy to read comparison of various campaign results.
Comparative reporting
See a quick stats history of all campaigns sent within a given date range, or various other filters.
Date-range-based history
Like A/B testing but better. Instead of having version A and version B, you can have up to 10 variations that include different "From" text and email, subject lines, and content. A winner can be automatically picked back on link clicks, open rates, or engagement scores, with the winning variation sent to everyone.
Multivariate side-by-side reporting
Journeys
Using the map overlay, quickly see the conversion rate and attrition of your contacts as they progress through the Journey to quickly identify areas of concern or success.
Conversion and attrition
Journey email provide the same level of detailed reporting that a campaign provides. This allows you to get the full in-depth reporting needed to get the clearest picture of how well a journey email is performing.
Message reporting
Learn which entry and exit triggers to being hit the most. This may provide insight into exit triggers that need to be adjusted, or triggers that should be added.
Entry/Exit trigger flow
Statistics on each goal and conversion show who has received each goal or conversion, which is turn provides you an accurate RIO for the journey.
Goals & Conversions
Quickly see the most popular path contacts took in the Journey with a map overlay showing each possible route and how contacts flowed through the Journey.
Contact flow visualizer
Transactional email
Pass in a group name such as "Forgot password" and a group is created for all transactions that share the group name, allowing you to similar detailed reporting to what is provided in a campaign report.
Group-based performance (Separate plan)
Narrow your transaction reports by date range to see only the time frame you need.
Date range-based performance (Separate plan)
View statistics on each recipient domain such as gmail.com, outlook.com, and others to quickly identify problems domains that need to be addressed.
Recipient domain performance (Separate plan)
If you send transactions using multiple "from" domains, this report is for you. You'll be able to see statistics for each sending domain to quickly identify any domains that are not performing as needed.
Sending domain performance (Separate plan)
View the transaction event log to see events such as opens and clicks as they happen. Track down transaction events to see if a specific transaction was delivered, and more.
Events (Separate plan)
Submitting transactions through the API but not receiving emails? There may be a problem with the request. View failed submissions, make changes, and resubmit the transaction request through the application, making testing and integration much easier and intuitive.
API Submission failures (Separate plan)
Testing and optimization
We've all sent campaigns without testing, only to wish we had. We've made it easy to send test email that let you customize the personalization and dynamic content options so you can test every scenario your campaign may have so there are no surprises. It's free, so use it often!
Send test emails
Preview your campaign with each contact in the campaign audience to see exactly what each recipient will see. You can even create a custom persona with data you enter to see how the campaign will render.
Live data preview
Validation is always nice, and we do all we can to check various aspects of your campaign, before you send, to ensure everything is correctly configured, links work, unsubscribe link added, and more.
Campaign pre-send audit
Make sure all of your email links are working BEFORE you send. You just back and let Tarvent do the work for you. We'll give you the results in seconds.
Link validator
We merely added this feature because we know some people are not familiar with the phrase "multivariate testing". A/B testing allows 2 variations of a campaign. We support up to 10, thus we call it multivariate testing.
A/B testing
Did you look at A/B testing first? Multivariate testing allows you to test multiple variations of a campaign. You can vary the "From" text/email, subject line, content, and more. Tell us how long you want to wait and how to identify the winning variation and Tarvent will do the rest. Otherwise, you can always manually pick a winner at any time.
Multivariate campaigns
Did you look at A/B testing first? Multivariate testing allows you to test multiple variations of a campaign. You can vary the "From" text/email, subject line, content, and more. Tell us how long you want to wait and how to identify the winning variation and Tarvent will do the rest. Otherwise, you can always manually pick a winner at any time.
Multivariate testing
When it's time to pick a winning variation of your campaign, use the engagement score, which is a combination of multiple factors that more accurately determines the best winner compared to using clicks or open rates.
Multivariate score-based win condition
Based on the general location of your contacts, you can use TimeJumper to send a campaign that gets to each contact at a specific time, say 8am, within their time zone. That way you don't send an email at 8am and people get it as 12pm due to the time zone they are in.
Time zone-based sending
Organization
Categorize your assets including any items within Tarvent using tags. These tags can then be used to filter lists, view specific views, and more.
Tagging
Create custom list page views that show only the items you need to see. When tied with tags, you can create views of all assets for a specific project, client, marketing program, and more.
Custom views
Not sure where something is in the system? No problem. The global search does an in depth search of everything you have in the system. Not sure which audience a contact is in? You can use the global search for that too.
Global searching
Get notified real-time when a campaign is done, an import job has finished, and more. Set your preferences to limit notification so you only get notified about events that matter most to you.
In-app notifications
Similar to in-app notifications, you get real-time notifications when campaigns are sent, import job completed, and more via email. Set your preferences to limit notification so you only get notified about events that matter most to you.
Email notifications
While a list of campaigns is nice, a calendar view makes it easy to see all campaigns sent each day of the month. Visually see your communication cycle to know if you need to increase or decrease frequency to get the best results.
Campaign calendar
While tags are great when tied with custom views, folders allow you to take it to the next level and organize your many files, images, content blocks, and articles in folders. You can use the list or folder view interchangeably, it's your choice.
Library folders
This is a great feature for when you're managing multiple accounts. Simple switch accounts without having to log out and back in. You'll see a list of all the accounts you have access to and can easily add new accounts as needed.
Multiple accounts
Security
You read that right. Never have to remember a password again. We do require Multiform Authentication to be enabled, but don't ask for it with each login. In other words, logging in doesn't require a good memory anymore.
Passwordless login
Invite multiple users to be part of your account. Each user can be assigned to various roles, which define the overall rights the users have. This includes limiting users access to audience data.
User management
Use roles to define the rights that will be provided to each user assigned to the role. Role level rights provide granular control over what can be done within your account.
Role-based security
While some systems give API keys full access to the account, we believe is strong security, which includes controlling what access each API key in your account has.
API keys rights per key
Number of users that can access your Tarvent account.
Up to 25 users
Email authentication
This is the stuff that makes deliverability possible…or not. The best part is that even if you're not familiar with these terms, we have you covered. It's simple to set up and given you the best chance at 100% deliverability from the start.
SPF, DKIM, and DMARC support
Sending domains, which are used in the "From" email address, can be configured to enable email authentication, which ensure the best possible deliverability.
Custom sending domains
Customize the tracking URL your contacts see within your emails to ensure your brand is perfectly represented
Custom tracking domains
Configure bounce domains for strict DMARC policies, sending domains to enable DKIM, and custom tracking domains to make your email less likely to be considered SPAM. It's all possible and if this makes no sense to you, don't worry. We're only a phone call away.
Custom bounce domains
While this is a challenge from some ESPs, we allow you to create bounce domains, which are used through the sending processes. This allows for strict DMARC policies for DKIM and SPF. If this is Greek to you, we're only a phone call away.
DMARC strict policy support
Integration
Ecommerce integration via Zapier
Shopify
Ecommerce integration via Zapier
WooCommerce
Ecommerce integration via Zapier
ThriveCart
Ecommerce integration via Zapier
BigCommerce
Ecommerce integration via Zapier
Calendly
Ecommerce integration via Zapier
Salesforce
Ecommerce integration via Zapier
Pipedrive
Ecommerce integration via Zapier
Google Contacts
Ecommerce integration via Zapier
Google Sheets
Currently, all integrations are done via Zapier. We have an extensive Zapier integration with a large number of triggers, actions, and searches. Zapier supports over 1800 applications, allowing almost limitless integrations. We are also working hard to create native integrations as well.
Hundreds more via Zapier
Provide us a URL, tell us which events you want, and we'll post JSON data to you in real-time, allowing you to integrate standard and custom solutions with our system quickly.
Webhooks
Using our Tarvee JavaScript API or Tarvent GraphQL-based API, you can raise custom events that can be used within Journeys to perform a variety of tasks, such as send emails, start a journey, and more.
Custom events
Support
Email us with your support questions and our experience, friendly, and somewhat humorous staff will be sure to respond faster than you expect.
Email support
We monitor your campaigns to ensure they get the best deliverability possible. If we see problems, we'll reach out to you, so you are aware as soon as possible. We do this for all our customers.
Deliverability monitoring
We monitor transactions for failures and other issues that might arise in receiving a transaction from your system and sending the email. If we see problems, we'll reach out so you can address the issue before the problem gets too big.
Transaction monitoring (Separate plan)
While you may have to endure a few bad jokes, we are here to support you. We can assist with application support, development support for our API, strategy support, or just be a person to bounce ideas off us. Yes, we are a little unique with our support, and we like it that way.
Phone support
Need training for your specific needs? Have a new hire that needs to get trained in? We can assist with that.
Phone-based specialized training
Add-on: Transactional email
Pass in a contact ID from a previously created contact and you'll have access to all their profile information within your transactional email, which can be used for personalization and dynamic content.
Audience integration
Configure journeys to listen to transactional emails for known contacts to trigger additional actions and logic to more precisely manage a contact's experience.
Journey integration
When submitting a transaction, you can pass in data specific to each recipient to receive the transaction as well as global data that all recipients share.
Unique recipient variable data
Send a transaction to multiple recipients at the same time using multiple TO, CC, and BCC email addresses.
Support for To, Bcc, and CC
Generate a subject line or an article for an email using Artitelli. We use the latest OpenAI technology to generate the content.
AI content generation
Submit multiple transactions within a single batch request. We'll return a Request ID and multiple Transaction IDs for your reference.
Batch submission
Specify a group name or tags, which is any name or tag you decide, and we'll provide group-level and tag-level reporting with all the details you'd expect from a campaign-style report.
Grouping and tagging
The same editors for campaign templates is used for templates that are used for transactions. This means no HTML coding when using our drag-and-drop editor.
Drag and drop template editor
Add metadata to each transaction so you have access to it later in Journeys and webhook events posted back to your system.
Metadata
View overall transaction performance including sender reputation and engagement score. Additionally, View statistics on each recipient domain such as gmail.com, outlook.com, and others to quickly identify problems domains that need to be addressed.
Comprehensive reporting
Use our sandbox to force various errors to be returned so you can fortify your integration
Sandbox mode
Send your email in any language needed be specifying the character set to be used. In most cases, we handle this automatically but always give you complete control.
Language support
Not using templates? You can still use our template language withing your own content and we'll parse it before sending the transaction.
Template language support
Specify custom headers that will be included in the email for future reference
Custom headers
faq

Answers to questions you may have.

Coming from a different platform? No worries.
We will help you migrate your contacts over free of charge to get you going in no time.
Do you support auto-scaling?
Yes! As your audience grows or shrinks, you can enable auto-scaling, which allows the system to increase or decrease your allotment based on your usage. This saves you money!
Do you support overages?
Yes! You can enable overages, which allows you to go above your current contact allotment. You will be billed for the overage, but you won’t be limited based on your allotment. You can also disable overages, so you never receive additional fees.
When overages and auto-scaling are enabled, we’ll bill for any overages and then increase your allotment to avoid future overages. Again, this is your choice and can be enabled or disabled by you.
Can I start on a monthly plan and change to annually?
Yes! You can change your plan from monthly to annual at any time. We will pro-rate everything to make sure it’s completely fair to you.
Is it easy to downgrade?
Ugh! Don’t downgrade! If you do need to downgrade, we made that just as easy as upgrading. Simply select a new plan, and at the end of your current billing cycle, we’ll downgrade you to the new plan.
Are both marketing and transactional email plans required?
Absolutely not! However, you always need a marketing plan. The transactional email plan is only needed if you plan to implement transactional email within your marketing program. Luckily for you, this is all integrated into a single solution in Tarvent.
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